I am from upstate New York on vacation in ocean city. I had to replace my rear brake pads. I was able to get the pads and replaced them in the parking lot. They had a couple of tools that I did not have and let me use them. The female associate was very professional and helpful to get me back to New York. Thank you for the great customer experience.
Short story...Sent my wife for a replacement belt and the gentleman (Richard) sold her a belt that was not even close. I returned the belt and explained to him he had measured it wrong. He immediately disagreed and took offense with me even though I had brought the old belt to measure. He continued to disagree. So asked him 3. 3 ! Times to correctly measure the belt and he said I was being rude. Got my money back and went somewhere else. Rule 1 never talk back to a customer Rule 2 stay in school. Won't be back
Napa Auto Parts Berlin Automotive is a US Car Repair based in Berlin, Maryland. Napa Auto Parts Berlin Automotive is located at 10543 Ocean Gateway, Berlin, MD 21811, USA.
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